Most helpful review

Testing supplies

I was told someone would call and let me know that my supplies would be shipped and I didnt get a call. If I dont know that I am getting my supplies it makes me nervous that I will run out.

User's recommendation: Not recommended right now.

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ID
#4156229 Review #4156229 is a subjective opinion of poster.
Location
Eugene, Oregon

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Verified Reviewer
New Reviewer

Lack of communication between us meds and dr office

I was approved for continuous glucose monitor over a month ago. US meds say doctor's office doesn't send needed info. Doctors office faxed everything to them 4 different times. I keep getting e-mails from US meds asking me to contact doctors office, which I have done, 4 different times. Still getting e-mails from US meds. Very, very frustrating.
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ID
#2425341 Review #2425341 is a subjective opinion of poster.
Preferred solution
US meds should contact doctors office by phone. Talk to them!

Repeated billing for same items even after account has been closed for 4 months.

I keep getting billed 44.55 for a Medicare co-payment that has been paid months ago. I closed my account with US med after receiving two shipments from them. The account was closed over 4 months ago and payment to US Med has been paid for 44.55 3 different times with...
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ID
#2292008 Review #2292008 is a subjective opinion of poster.
Location
River Falls, Wisconsin

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Verified Reviewer
New Reviewer

Poor service

my doctor increased my testing to 3 times daily because I now take insulin called and told them they didn't care. three weeks later still no test strips finally talked to a live person they said they had a hold on the shipment because I have an outstanding balance. I paid it when I got the bill they never billed my insurance. I have their customer for years that's how they treat people. Medicare needs to yank them as a supplier.

User's recommendation: get another supplier.

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ID
#1953981 Review #1953981 is a subjective opinion of poster.
Loss
$45
New Reviewer

Have been trying to get a testing meter & test strips !

All you get is a bunch of we,re sorry ? Have been trying sense January . Have called ever Two weeks! Been told that the supply would be shipped ??? It is now March 29,2020! Doctor office contacted them was told everthing was correct and would be forth coming ? Two days later received letter stating needed more information to fill order? I just cannot under stand why so much of a proble don't gettm ,after so many calls . All I ever get is We're SORRY FOR THE PROBLEM. Just don't get it!!!!!!!!

User's recommendation: Check the Intern net before you try this supplier !!!!

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ID
#1843420 Review #1843420 is a subjective opinion of poster.
Pros
  • Only company in south carolina accepting my insurance
Cons
  • None to talk about nothing good
Preferred solution
Let the company propose a solution
New Reviewer

I WILL CALL THEM FIRST TO GET AN IDEA ABOUT THIS COMPANY.

Frustration is the correct word to deal with this company, 4th time to call to ordered Diabetes Supplies and nothing but Frustrations, customers service persons very unprofessional, very rude, put you on hold then comeback and ask the same questions, if not satisfied next time, will call Medicare to complain. Why open a Chat Line when nobody answered it and went on line to ordered my supplies and no answered so, FRUSTRATIONS AND FRUSTRATED.
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ID
#1742826 Review #1742826 is a subjective opinion of poster.
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution
New Reviewer

Don’t expect to receive your life saving equipment before you run out of your supplies