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2.3

I re-ordered my continuous glucose monitoring supplies the day I was eligible so that I don’t run out of sensors. Due to wearing a CGM 24/7, I no longer feel the high and low blood sugars like I used to.

I placed my order and 10 days later, they haven’t even been shipped out. I run out tomorrow. This company is a third party company whose entire job is to fill these medical supply orders and they can’t seem to complete the job. When I call, they seem annoyed that I am calling for a status update on my life saving equipment.

Clearly no one working there understands how important this equipment is.

I offered to pay out of pocket for them to overnight the supplies and they said they would need to call me back to get my credit information IF that was a possibility. This is urgent to me; but clearly not to US Medical.

Reason of review: Order processing issue.

Preferred solution: Deliver product or service ordered.

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