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Name OEM Code Qty Price TotalPride LC-525L Lift ChairBlack Cherry $0.00Footrest Extension PRDFOOTRESTEXT $35.00Deluxe Heat and Massage (10 Business Day Lead Time) PRDLCDLXHEATMSG $174.831 Year In-Home Parts & Labor Warranty $0.00Inside Delivery PRDLCINDEL $42.00Non-Skid Leg Levelers (each) 4 PRDLLGCHRM1006 $2.00PRDLC-525L 1 $1,392.83 $1,392.833KKMVTA3XL - $96.00 off Pride LC-525L Lift Chair ($96.00)Handling Fee $0.00Shipping Fee $0.00Order Total $1,302.83

US MEDICAL – where is chair? 209612****31893 – FEDEX – Dane – FEB 5 for completion – FEB 11th Rick – 2-11-2016 US Medical INVOICE 001597* 800-922-****AVERITT EXPRESS – MONDAY 043960**** – 866-676-**** – BURBANK, IL – Heather 9 to 2 delivery 2-12Becky 2-12 – smallest truck – 40 foot trailer – no notes as to issue with entry into complex – box truckMelissa – ext. 1138 - **** SOUTH STATE ROAD, BURBANK, IL 60549 – ONE BOX SKID 130 lbs un-palletized – Driver will meet at location to off load – 3 to 5 business day 2-15 Brandy from AVERITT - PO # 800-800-**** – 623-**** BILL of LAIDING and order #483-54*-792-** PRIDE MEDICAL Consumer Call Center – Heather – shipping warehouse – supervisor2-18 AVERITT EXPRESS – THUR – TRICCIA OS&D – smaller carrier 3-23 Heather McCartney Order is Dead?

3-25 US MED – refund 910.51 – less freight and re-stock fee?Paid 1302.83-910.51 refund (392.32)

3-28-Pride 800-800-**** - Consumer Call Center Susan supervisor Heather – Voice Mail Why refund less restock and freight?3-28 US MED – Alex – 3-28-16 Message with Heather. Where is my refund? Why was order cancelled?

3-29 PRIDE cannot do anything – suggested call US MEDICAL 800 366-****3-30 US MEDICAL – VOICEMAIL3-31 US MEDICAL – VOICEMAIL 3-31 001**** 800-922-**** Craig – transferred to online order manager, not – Buford picked up. Will email PRIDE to see what happened?4-1 – Got Pride on phone – At Pride – cancelled order - $266 white glove service – Alex 4-8- Voice mail Alex 2:30 – shipped today – Tues delivery – tracking number email by Alex4-12 **** – Voice mail where is chair?4-13 Alex where is chair? – He did not know? Calling Pride4-15 Alex -???? PO #??? White glove delivery added to JAN ORDER?US medical AETNA DME in-network provider4-18 Pride – working with Alex -7513 – NEW PO to Pride #4835**** – Shipped 4-21 Alex 7513 voice mail 11:30 and 1:40 – Spoke to ALEX he left message with PRIDE? (392.32)

4-10 US bank – manager to call back4-12 US bank – manage to call back

KRISTY – AETNA – DURABLE DMG 80% DEDUCTIBLE INETWORK PROVIDER 20% meOUT OF POCKET –RECIEPT – MED NECESSITY – DME 60% out of networkPre-cert –AETNA 800-333-**** -

4-8- ORBIT MEDICAL AJA – 6118 voice mail 3:154-12 ORBIT MEDICAL Bill? Information – LuAnne will reverse CC charge refund direct line 866-485-**** ext 4118 - Call intake office for script – bed delivered within a time period – signed by Poonam Gill

4-12 BED Alco Sales Meagan – 630-366-**** – Voice mail – SOUTHWEST VISA CASH ADVANCE - $4000.00

i. KB300****ii. KB307****

The accounting department advised your rep Alex, that they received an email from someone saying the delivery of my chair was refused. I spoke to Pride and Averitt trucking several times between February 12th and February 19th. Both companies advised they were waiting for your response on a different way to deliver the chair to my residence. Both companies advised a smaller truck was needed and they were just waiting for approval from your office.

I made more than a dozen calls starting in February after my January 12th order was placed, just to find out the status of my order. Their site claimed the standard ten to twelve day lead time plus several more days if I wanted certain options. Each time I called, I was told it was being built. I was even told a snow storm was to blame for the delay.

The trucking company called and advised on February 12th a delivery would be attempted. The 53 foot truck could not get into my apartment complex. I was told the trucking company would contact Pride and US Medical Supplies to work out how my chair would be delivered to my apartment. Per the time-stamped records from Pride and the trucking company, they attempted to contact US Medical Supplies during the week of February 12th and February 19th to get approval for the extra freight charges.

I was admitted into the hospital on February 22nd and remained there for two weeks for several medical issues then moved to a rehab facility for another 3 weeks to get mobile again. At no time did I receive a call from US Medical Supplies for the additional charges to have my chair delivered, per my mobile phone records.

One I was discharged I started a lengthy discussion lasting weeks US Medical Supply reps starting in March. Alex became the main rep. The accounting folks even created a new PO to take more money from me in April for white glove service. Not sure why, at the time but I found out later the original PO was dead and a partial refund was sent to my PayPal account. The last conversation with US Medical Supplies was on April 27th. No refund would be given because they advised I cancelled the order. There is nothing they will do for me. I called today, April 29th and my call went to an anonymous voice mail box.

I expected the $262 to be refunded and the remaining balance of my purchase price $392.32. This was not an outrageous request considering the order was not cancelled by me. In fact, Pride said that they rarely have an issue with getting a smaller truck to deliver their products to people living in apartment complexes and mobile home parks, where a long trailer cannot traverse.

US Medical Supplies is an online store and the folks you speak to are "just an accounting firm" per the woman I spoke. Even Mr. Bradshaw or DC as he likes to be called, said they do business for several companies. This was found out because I used my work phone to call in on the main number. Both of these employees were befuddle because, their system did not route my call to the correct company representative. They explained that I must use the phone number shown on the order to get to the correct company representative.

Taking money from a handicapped man is disgusting and wrong. More than 40 phone calls have been made since I placed my order back in January. $654.32 is how much they owe me.

Reason of review: Not Delivered, partial refund.

Monetary Loss: $654.

Preferred solution: Full refund.

US Medical Supplies Cons: Being lied to each and every phone call.

Location: Downers Grove, Illinois

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